Refund Policy

1. Advance Payment

The advance payment (typically 40% of project value) is used to initiate the project, allocate team resources, and begin discovery and planning. Advance payments are generally non-refundable once project work has commenced.

2. Milestone Payments

Milestone payments are made upon delivery and approval of specific project milestones. Once a milestone is approved by the client, that payment is non-refundable. If a milestone is delivered but not meeting agreed specifications, we will rectify it at no additional cost.

3. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Project not started: If Appivanta fails to commence work within the agreed timeframe, the full advance is refundable.
• Failure to deliver: If we are unable to deliver agreed functionality due to our limitations (not changes in client requirements), a partial refund of undelivered work value may be issued.
• Duplicate payment: If you have made a duplicate payment in error, we will refund the duplicate amount in full.

4. Non-Refundable Scenarios

• Client changes project scope or cancels after development has started
• Client is unresponsive for 30+ days, causing project delays
• Client approves deliverables and then requests re-do without additional payment
• Issues caused by third-party services, hosting, or client-managed infrastructure
• Dissatisfaction with design style after approved wireframes were signed off

5. Refund Process

To request a refund, email billing@appivanta.com with your project ID and reason. We will review the request within 7 business days. Approved refunds are processed within 15 business days via the original payment method.

6. Dispute Resolution

If you are dissatisfied with our work, we strongly encourage you to contact us first at info@appivanta.com. We are committed to resolving issues amicably before resorting to formal dispute procedures.

7. Contact

Billing queries: billing@appivanta.com | Phone: +91 90000 00000